1/27/2024 0 Comments Apple store fashion valleyEnded up buying a Surface also while I was there, they almost make it too easy to buy things here. One cool policy about the Microsoft store is they give you 30 days to try a product out and you can easily bring it back with no restocking fee, which is quite nice. The saleslady wasn’t pushy at all and simply moved on after I declined. She did offer me a service plan and a Office 365 plan which I declined. The sales person answered all my questions fully about the Dell XPS 13 and quickly got my order together. I got there right when the place opened, so I didn’t have to wait for a sales person to come by and help me out. They carry pretty much all Microsoft products along with products that support Microsoft. The setup inside the store is like your typical Apple store, all the devices are out on display in front with the accessories sitting on the back wall. I think its quite funny how Microsoft opened up their store just a couple doors down from one of the main Apple store in San Diego, its almost like they are so desperate to rival with them. ![]() The laptop was the same price as Amazon and since Amazon charges sales tax now, there was no financial incentive on buying it off the internet now. A lot of sources were saying to go to the Microsoft store to buy it because they have «signature» edition laptops which do not have any garbage bloatware on the computer giving a vanilla unaltered version of pure Windows. After researching tons on the internet I came to the conclusion on which laptop I wanted buy. So basically I wanted a new ultra-book because I needed something lightweight with lots of battery life and I’ve never ever been a fan of Apple. Next time I’m around the area, I’ll have to take one of their classes to make the most of my surface pro 3! I went into the store and left the store happy within 20 minutes! My experience this time at Fashion Valley’s Microsoft store was definitely a more positive one thanks to the more helpful and super attentive staff. Though the first screen protector was cracked, the second one was perfect and both remained functioning when I went home. So my charger was changed and when I asked about the screen protector, she was really friendly and fast in helping me find an expert (thanks Chelse ) that could help me put it on. Turns out, the phone call was answered by someone at the call center– and she reassured me 2 – 3 weeks is definitely a long time to switch chargers. At first I was a bit wary since I didn’t know how she knew me, but I was really impressed when she told me she had read my Unilocal review the prior night and felt bad for my plight. I definitely changed my mind about this store! When I walked into Microsoft to return my faulty surface pro 3 charger for a new one and to get a screen protector since they were out of order last time, I was really surprised that one of the general managers (Michelle) recognized me. Thanks once again to Jason and the rest of the Microsoft Store team! I definitely had a great experience here in terms of customer service, with all the staff being very friendly and welcoming despite being busy handling the crowd in the store. He ran into the back and brought out a new one, changing it for me on the spot at no charge and without me even asking. After telling him the issue he immediately knew what to look out for and determined that the keyboard connection was faulty. I ended up being able to see a technician (Jason) at 6pm. Also, while I was surfing the internet members of the staff would come by periodically to check on me and offer water etc. There are many computers on display so the wait was definitely bearable. ![]() ![]() 30pm appointment, the staff explained that they were running a little behind schedule and I would likrly only get help around 6pm. The store was busy at 5pm on a Saturday and it was a little difficult to get more information and get checked in for an appointment. My Surface Pro 2 keyboard was having major issues (not working for over a week) so I finally took it in to get checked.
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